Shipping policy

Welcome to Sullivan Brim Co's Shipping Policy. Thank you for considering us for your custom-logo hats. We understand the importance of clear communication regarding our shipping practices. This policy is designed to ensure that you are fully informed about our production and shipping processes.

Production Time

  • All custom-logo hats are made-to-order. Due to the personalized nature of our products, we require a production time of 1-2 weeks from the date of your order confirmation. This timeframe allows us to ensure that your custom items meet our quality standards and fulfill your specific requirements.

Shipping Time

  • Once production is complete, your order will be shipped to your specified address. The shipping time, which is in addition to our 1-2 week production time, is based on the shipping method selected at checkout.
  • We offer several shipping options to meet your needs, including standard and expedited shipping. Estimated delivery times for each shipping method will be provided at checkout.

Shipping Costs

  • Shipping costs are calculated based on the shipping method selected, the weight of the package, and the destination. You will be able to review and select your preferred shipping method, along with its cost, during the checkout process.

Tracking Your Order

  • Upon dispatch, you will receive a confirmation email containing your tracking number. You can use this number to track your package's progress directly on the carrier's website.

Shipping Delays

  • While we strive to meet all production and shipping estimates, delays can occur due to factors beyond our control, such as carrier delays or customs clearance issues. We appreciate your patience and understanding in these situations.

Contact Us

  • If you have any questions about your order's shipping and production status, or if you need assistance with a shipping-related issue, please contact our customer service team at sales@sullivanbrimco.com.

Thank you for choosing Sullivan Brim Co. We are dedicated to providing you with high-quality custom-logo hats and a smooth, transparent shipping experience.